Crisis and issues management
We help organisations stay in control when issues escalate. Our approach is calm, structured and evidence based. We cut through noise, clarify facts and guide decision makers to respond with confidence, protecting reputation through clear, timely communication.
What we do
We prepare teams before issues emerge by identifying risks, pressure points and likely scenarios. When incidents occur, we act fast, assess the situation and establish clear communication pathways. We develop key messages, coordinate responses and support leaders to communicate with authority. We work across media, digital channels and stakeholder networks to ensure information is accurate, aligned and delivered at the right time.
Mara services
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Issues identification and risk assessment
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Crisis and issues communication planning and readiness
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Scenario development and response frameworks
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Media management, media training and spokesperson support
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Key messages, statements and holding lines
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Real time monitoring and response coordination
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Stakeholder briefings and organisational wide updates
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Social media monitoring and response guidance
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Post incident reviews and improvement recommendations
About Mara.
Mara Consulting is an award-winning communications and engagement consultancy specialising in planning approvals, community consultation, social impact assessment and strategic communications for infrastructure, renewable energy and property development projects across NSW.
Projects
Hunter Transmission Project
Client: EnergyCo NSW
Project type: Government, infrastructure, energy
Services: Communication and engagement strategy, media management, community liaison, community events, communication materials, complaints and issues management, property access negotiation.
Newcastle Interchange
Client: Transport for NSW
Project type: Infrastructure
Services: Community and engagement strategy, media management, community liaison, community events, communication materials, complaints and issues management, property access negotiation.
Newcastle Light Rail
Client: Transport for NSW
Project type: Infrastructure, transport
Services: Strategy development, community and stakeholder engagement, digital engagement and consultation, strategic communications and marketing, creative and content creation, landowner access and place management.
Australian International Aviation College (AIAC)
Client: AIAC
Project type: Aviation
Services: Media relations and issues management.